江苏12345热线小程序上线

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中国江苏网讯 (记者 徐冠英) 5日,江苏12345热线小程序上线。这是企业、群众快速反映诉求的掌上入口,也是政务公开向基层延伸、政务信息向企业、群众及时传递的综合媒介。

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省12345政务热线平台遴选素质过硬、业务扎实的话务代表专职负责小程序管理,第一时间处理企业、群众提交的诉求。在5个月的试运行期,江苏12345小程序用户逐渐增加到1.5万,共接受处理诉求近7000件,服务满意率为95.2%,在互联网渠道实现群众诉求“接得更快”。


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