苏州:拿起电话问问题、放下电话有答案 “一企来”平台将在全市推广

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高效的政务服务是苏州优良营商环境的一张名片。12345“一企来”企业服务一体化平台,实现了企业服务“一号直达”,下一步将在全市推广。

10月9日下午,在苏州高新区行政审批局企业服务中心内,一家即将落户的上海企业正通过视频连线方式,向政府工作人员进行咨询。苏州高新区企业服务中心副主任顾苏溢介绍,他们联系了高新区政务服务中心、资规局,对问题进行一一解答。

去年,苏州市行政审批局开通了12345“一企来”企业服务一体化平台,平台拥有知识库和专家库。企业只需通过12345“一企来”专线,便可完成涉企咨询。遇到难点问题,可与专家“三方通话”直连,获得“一对一”的精准服务。目前,该平台已在苏州高新区、昆山两地试点。

10月9日,苏州全市行政审批系统召开现场会,推进该平台在全市实现全覆盖。

苏州市行政审批局公共服务热线管理处处长陆建坤介绍,“一企来”是为企业量身订做的服务平台,通过整合全市的知识库、专家库,为企业提供优质的公共服务。目前入库的专家有941人,服务指南有3万多条,常见问答有近万条,几乎涵盖所有的审批服务事项。苏州要做到让全市的企业拿起电话问问题、放下电话有答案。(看苏州时政专稿 仇 实)


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